I reply to all emails and support request. If you are facing any issue, please reach out (email@example.com). Help me make KeyPad better.
Do check out our features for Power Users.
- Frequently asked questions
- Bugs and known Issues
- Complaints, Bugs, Issues and Feedback
- Help us add support for more languages
- What’s New
Frequently asked questions
I can’t use enter key to send message in Whatsapp!
This can happen on Android Phones and is a feature of whatsapp. To enable enter key to send a message:
- Go to Whatsapp settings
- Select Chats
- There is a setting for “Enter to send” turn it on
Can I connect to multiple devices?
Yes, KeyPad 0.92 upwords supports multiple devices. This feature requires an in-app purchase.
Mouse is not working with iPad
Some customers have faced issues with the mouse not working when connected to the iPad. If you face this, forget the iPad from the Mac Bluetooth Settings, and forget the Mac from the iPad bluetooth settings. Then try to make a new connection.
Can I change the HotKey for launching KeyPad?
The default hotkey is Command – Option P, and it works only for the first device you setup. You can change the hotkey from Preferences.
When I try to launch KeyPad I see a Flash and nothing happens
Usually this will happen if the KeyPad setup is incomplete. Note that it takes up to 15-20 seconds to complete setup. Setup is complete only when the KeyPad screen pops up at the last step of the connection.
This issue happens when the Mac has lost the bluetooth connection between the Mac and the connected Phone/TV/Tablet. The best way to get around this is to reconnect the device to KeyPad.
Can I use the volume key to take a photograph?
With 0.90 upwards you can. Thank you to our user who asked for this feature. It was the reason we added Media key support.
Bugs and Known Issues
KeyPad does not work with iOS devices (iPhone, iPad, and Apple TV) on MacOS Catalina (10.15.3) and High Sierra (10.13.6), this is because of a bug in MacOS. Read my blog post for more details. It continues to work with Android phones, TVs, and even MacOS desktops.
This bug has been fixed in MacOS 10.15.4, 10.15.5, and Mojave(10.14.6 Security Update 2020-003) This has not been fixed in High Sierra, completely breaking app support. Please help me push apple to fix this.
August 12 2020 – KeyPad mouse support not working with iPadOS 14 beta 4. I am not able to duplicate this issue, please help me debug this.
June 06 2020 – U.K. English support – I believe it is supported completely by KeyPad. Actually it is not KeyPad but the Phone’s keyboard layouts that need to be changed. Read more. I have heard that other keyboards like French are working correctly with the phone/apple tv. Do let me know if it is not.
June 5 2020 – KeyPad not working correctly for UK English. Not a bug, please see blog post on Internationalization.
June 4 2020 – Windows 10 loses connection after first connect, and does not reconnect thereafter. Not scheduled work on this.
May 31 2020 – If you connect to a windows machine, it keeps popping up the KeyPad window – Fix is in version 1.xx, may not work well because of other issues with Windows 10.
May 30 2020 – Keypad does not work with the NVidia SHEILD TV – Need somebody who will be willing to help me debug.
May 20 2020 – BUG – Keypad shows an extra blank entry in menu bar, next to keypad icon – Fixed in version 1.xx
April 6 2020 – Keypad does not work with Sony Playstation 4 – Studying issue. Pending for future review.
April 4 2020 – Keypad works with Playstation 3, but only if the connection is initiated from the Playstation 3 – Pending for future review.
Complaints, Features, Issues and Feedback
You can also send me email at firstname.lastname@example.org it is faster than filling the feedback form.
Help us improve keypad by supporting more languages
I would like help in translating keypad to as many supported languages. I need your help in translating our app. I don’t want to do a Google Translate copy paste and would like your help.